Dwayne Sheppard

Senior Account Strategy Manager at Rithum

Dwayne Sheppard is a seasoned professional with extensive experience in customer success and e-commerce management, currently serving as a Senior Customer Success Manager at Rithum since September 2017. With a background that includes roles such as Ecommerce Manager and Associate Ecommerce Account Manager, Dwayne has contributed significantly to CommerceHub's mission of helping retailers expand product offerings without inventory risk. Previous positions include Account Coordinator at Amazon, where Dwayne supported advertising teams, and Marketing Manager at Alpha Technologies, focusing on SEO/SEM strategies. Dwayne has also worked as an Internet Marketing Consultant and Account Executive, showcasing a strong sales and customer service foundation that began with early roles in customer support at World Wide Shore Services. Dwayne earned a Bachelor's degree in Communications from the University of Washington, emphasizing social interaction and the impact of digital media on society.

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