James O'Neill is an experienced professional with a diverse background in software support, security, sports communication, and hospitality. Currently serving as a Software Support Representative Level 2 at Rithum since October 2020, James excels in solving complex issues using Zendesk and Salesforce while effectively collaborating with operational and engineering teams. In addition, James works as a Security/Door Greeter at The Goldmark, ensuring a safe and enjoyable environment for guests. Previous roles include Play by Play Announcer and Videographer for the Northeast Sports Network, Back Server at Black & Blue Steak and Seafood, and various positions in security and communication at SUNY New Paltz. James holds a Bachelor of Science in Digital Media Management from SUNY New Paltz, complemented by a strong foundation in customer service and team management developed through extensive work experiences.
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