Leah Parks

Leah Parks is an accomplished professional with extensive experience in strategic account management and customer experience leadership. Currently serving as the Global Director of Strategic Account Management and Head of Global Customer Experience at Rithum since March 2023, Leah has successfully launched a global customer experience team and developed an embedded professional services organization across multiple regions. Previous roles include a Manager of Customer Success at Rithum, where Leah implemented data-driven strategies to enhance customer health scores, and a Manager of Account Management at ChannelAdvisor, where Leah led a team that significantly increased enterprise account retention and exceeded sales targets. Earlier career highlights include leadership positions at Trilogy Interactive and SEIU, focusing on client retention, strategic guidance, and digital marketing initiatives. Leah holds a Master's degree in American Studies from the University of East Anglia and a Bachelor's degree in History from Furman University.