Melissa Dukes

Melissa Dukes has over 17 years of experience in customer care and technical support, currently serving as a Customer Care Manager at Ritter Communications since June 2006. In this role, Melissa oversees multiple customer care representatives, manages call center scheduling, evaluates staffing needs, and handles employee time approvals. Additional responsibilities include call coaching, interviewing candidates, and enhancing staff knowledge of billing software. Previous positions include Lead Customer Care Representative II at the Arkansas Department of Corrections and a Human Resource Timekeeper at Lee County Community Development Corporation. Melissa holds an Associate of Arts and Sciences degree in Computer Information Systems from East Arkansas Community College and has continued education at Arkansas State University.