Dillon Frolek

Dillon Frolek is a seasoned Business Analyst at Riva International, Inc., with experience spanning over nine years in customer success, technical support, and software consulting roles. Prior to the current position, Dillon served as a Customer Success Manager and Software Consultant at Yardstick, where responsibilities included designing customer onboarding procedures, managing a team of implementation specialists, and contributing to the software development life cycle for a testing platform. Additionally, Dillon held various roles at Yardstick including Technical Support Team Lead and Software Support Specialist, focusing on process improvements and delivering high-quality customer support. Early career experiences included positions as a Demo Day Representative with Callaway Golf and Nike Golf, emphasizing relationship building and operational adherence. Dillon holds a Bachelor of Business Administration from the Northern Alberta Institute of Technology.