James Kritzfeld

James Kritzfeld is an experienced professional in the field of HR technology and services, currently serving as the Director of Professional Services International (EMEA & APAC) at Rival since January 2011. In this role, James oversees international presales, professional services, implementations, and customer experience functions for Rival's HR SaaS solutions across multiple regions. Previous positions include Director of Professional Services APAC, where responsibilities included leading customer services for Talent Management software, and Implementation and Services Manager, focusing on application implementations. James's career also includes roles at Pinpoint HRM as a Consultant and Advisory, and project management positions at Taleo and PeopleScout, where successful implementation of HR technology solutions was achieved. James holds a Master of Commerce in E Business Management from UNSW and a Bachelor of Commerce in Management & E Business from Western Sydney University.