Carl Schiever

Carl Schiever is an experienced IT professional with a strong background in service delivery management and team leadership across various companies. Currently serving as Service Delivery Team Manager at River Island, Carl has previously held positions such as Service Desk Manager at Family Building Society and IT Helpdesk Lead at Sweaty Betty, where responsibilities included managing service desks, overseeing technical support teams, and implementing ITIL-based processes. Carl's expertise spans infrastructure management, cyber security practices, process improvement, and vendor management, with a proven track record in delivering IT support solutions while driving continuous improvement initiatives. Educational qualifications include a Diploma in IT Engineering and multiple certifications in Microsoft technologies and network security.