Maja Ferber

Maja Ferber has a strong background in customer support and knowledge management. Maja is currently working as the Head of Global Support at Riverside.fm. Previously, they held the position of Director of Knowledge Management & Education at Guesty, where they built the knowledge management system from scratch and led global training operations. Before that, Maja worked at Wix.com, where they held various roles including Head of Customer Solutions Languages, Team Leader for CS-German & Italian, and Customer Solutions Agent. In these roles, they managed support teams, provided technical support, and oversaw self-service operations in multiple languages.

Maja Ferber pursued their Master of Arts (M.A.) degree in Political Science at Goethe University Frankfurt from 1999 to 2005.