Rebecca Zeff

Rebecca Zeff is a seasoned professional with extensive experience in operational management and customer support. Currently serving as a Tech Writer in the Knowledge Team at Riverside.fm since April 2024 and as a Customer Operations Manager and Consultant at a Stealth Startup since August 2023, Rebecca specializes in establishing customer support frameworks and implementing operational solutions. Prior experience includes a significant tenure at Fundbox from July 2016 to January 2023, where roles encompassed Product Operations Manager and Customer Operations and Team Manager, focusing on process optimization and team mentorship. Earlier positions include customer service roles at GlassesUSA.com and leadership as a Madricha for Birthright Israel: Mayanot, guiding participants in travel experiences. Rebecca holds a Bachelor of Arts in Political Science and Government from Florida International University and has additional educational background from Tel Aviv University.