Tracy Thomas holds a Bachelor's degree in Leisure Management and a Higher National Diploma in Leisure and Tourism from the University of West London. Tracy currently serves as a Committee Member for Customer Experience at Riverside since January 2024 and as Benefits Team Leader at Richmond and Wandsworth Councils since June 2019, overseeing Housing Benefit and Council Tax Reduction. Previous roles include Non Executive Director and Committee Member for Customer Service at One Housing, as well as extensive experience at Brent Council in various capacities including Housing Benefit Team Leader and Assessment Officer, where in-depth knowledge of Benefits and Council Tax legislation was applied. Earlier career includes positions at Sainsbury's, highlighting a diverse skill set in customer service and personnel management.
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