RiverStar
Bob Fike is the CEO of RiverStar Software since August 2002, focusing on creating outstanding interactions between clients and customers. Previously, Bob served as the CEO of TRAIAN Internet Products and President of Objectwave Corporation. Bob also held the position of Sr. Director - Network Architecture at Ameritech. Bob holds a PhD in Systems Engineering from the University of Arizona, along with an M.S. in Mechanical Engineering and a B.S. in Mechanical Engineering from Carnegie Mellon University.
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RiverStar
Every customer interaction is a process with a specific objective. It has a beginning, a middle, and an end, and it generates a specific result. Our purpose at RiverStar is to enable you manage each point in the customer interaction process whether that process is initiated by the customer or the business itself (i.e., Inbound or Outbound Customer Contacts). Our customized business process based applications allow you to realize huge performance benefits (higher first call resolution, improved customer satisfaction, and improved customer operations) by simply creating process-driven customer interactions.