Monica Garg

Manager Products And Services At Riverstar Software at RiverStar

Monica Garg has extensive experience in technology management, software development, and IT project lifecycle. With a strong track record in leading geographically dispersed teams, Monica excels in product development, requirements analysis, and customer technical support. Monica's background includes roles such as Manager Products and Services at RiverStar Software, Senior Solutions Architect, and Assistant Center Manager at companies like RiverStar, Accenture, and NIIT. Monica holds degrees in Web Development, Liberal Arts and Sciences, and a Post Graduate certificate in Systems Management from DePaul University, Lucknow University, and Informatics in India respectively.

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Naperville, United States

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RiverStar

Every customer interaction is a process with a specific objective. It has a beginning, a middle, and an end, and it generates a specific result. Our purpose at RiverStar is to enable you manage each point in the customer interaction process whether that process is initiated by the customer or the business itself (i.e., Inbound or Outbound Customer Contacts). Our customized business process based applications allow you to realize huge performance benefits (higher first call resolution, improved customer satisfaction, and improved customer operations) by simply creating process-driven customer interactions.