Riverum
Pooja Sah has a background in Operations Management and Supervision with a Bachelor of Business Administration degree from Dev Bhoomi Group of Institutions. Currently working as an Operations Specialist at Riverum, Pooja previously held positions such as Senior Operations Associate at Camp K12 and Senior Operation Associate at Awign. With experience in connecting with customers to provide resolutions, collaborating with internal teams, and executing projects at scale, Pooja has demonstrated a strong skill set in operations and customer service. Additionally, as a former Travel Consultant at TravelTriangle, Pooja has experience in cooperating with clients to determine their needs and advising them on travel-related aspects.
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Riverum
Riverum is a travel outsourcing company that was founded in 2021. Our mission is to create a customer-centric environment where travel agents are empowered with technology and tools, so they can provide tailored solutions for all customer needs. Riverum also builds and invests in technology companies globally, leveraging big data and AI to forecast demand and optimize technology and processes. We are driven by innovation, and our team of experts work together to develop new technologies that will transform the travel industry. Our ultimate goal is to make life easier for travelers. Riverum`s in-house technology stack provides a smart platform and tools to ensure quick channel expansion, efficient operations and best-in-class customer experience across all customer touch points to improve conversion rates and revenue. Riverum’s deep understanding of the travel industry paired with its leading-edge technology enables travel companies to connect seamlessly with their customers, wherever they are. Our current portfolio includes 7 Big clients and 4 small clients. Our operational excellence centres are based in US, India, UK, Romania & Moldova with over 1000 people and our mandate is to hire 5000 more. Check out our website at www.riverum.com to learn more!