Miles Dunn

Miles Dunn is a seasoned customer success professional with extensive experience in leading customer operations across various companies. Currently, Miles serves as the Senior Director of Customer Success at Rivet, where responsibilities include managing annual recurring revenue and providing technical support. As the owner of ElevateCX Consulting LLC, Miles focuses on enhancing customer experience in the retail sector. Previous roles include Director of Customer Operations at Heyday, where efforts led to significant growth during funding phases and the establishment of an international team, and Director of Customer Success and Technical Support at Peek, recognized for excellence in support services. Additional experience includes management positions at Wayfair and 1-800 CONTACTS, overseeing large teams and implementing strategic initiatives. Miles holds an M.B.A. from Utah State University and a Bachelor of Philosophy from Utah Valley University.