Nawaf al Zadjali

Nawaf Al Zadjali is a seasoned professional in customer experience strategy and management with extensive experience in the aviation sector. Currently serving as Senior Director of Customer Experience Strategy, Design & Monitoring at Riyadh Airports since July 2023, Nawaf previously held multiple leadership roles at ALTANFEETHI, including Deputy Chief Operations Officer and Chairman of various strategic committees. With a strong background in operational readiness, Nawaf has been instrumental in overseeing major projects at Oman Airports Management Company, particularly during the transition to the New Muscat International Airport. Educational qualifications include an MSc in Airport Planning and Management from Cranfield University and a PhD in Management from Universiti Industri Selangor.