Darren Brown Cerch Cemap

Darren Brown CeRCH CeMap is a seasoned professional with extensive experience in customer relations and complaints management, currently serving as the Customer Relations Team Manager and Technical Loss Assessor at Royal London since October 2018. Previous roles include Regulatory Complaints Manager at Express Gifts Ltd, UK Complaints Manager at Hoist Finance, and Complaints Team Manager at Capita Remediation Services, with a strong focus on adhering to FCA guidelines and ensuring fair treatment of customers. Additional experience spans financial advisory and management positions at AEGON UK, Brightmore & Brown, NFU Mutual, Cheshire Building Society, and Royal Bank of Scotland. Darren holds degrees in Complaints Handling (CeRCH), Financial Planning and Services (CEFA), and Mortgage Advice (CeMap) from the LIBF.