Korrie W.

Korrie W. is an experienced professional in customer success and management, currently serving as the Head of Customer Success for North America at RMS Cloud since January 2025. In this role, Korrie oversees Support, Account Management, and Implementation teams, focusing on client onboarding and enhancing customer experiences. Previous positions include Chief Experience Officer at SCTR Services LLC, where Korrie implemented automated customer success strategies that effectively reduced churn, and Director of Client Services at Agent Elite, Inc., with notable achievements in upsell expansion and operational efficiency through Salesforce automation. Korrie's early career includes leadership roles that improved customer retention, launched new revenue streams, and provided administrative support in the US Army. Korrie holds a Bachelor of Science in Business Administration with a focus on Management from San Diego State University.