Mike Vaughan

CX Operations Specialist at Roadie

Mike Vaughan has a broad range of work experience. Starting in 2009, they worked as an Entertainment Electrician for Freelance. In 2010, they became a Dairy Clerk at Kroger, and in 2011 they were promoted to Replenishment Clerk. In 2013, they became an Electrics Apprentice at Olney Theatre Center. From 2015 to 2017, they worked as a Technician at Bettis Electric. In 2017, they became an Associate Claims Analyst at Greenway Health and a Communications Officer at the University of West Georgia. In 2019, they began working as a CX Operations Specialist and Account Manager at Roadie, where they managed several accounts to ensure optimal performance, advocated for clients to multiple internal teams, and detected trending issues with multiple clients to create and present solutions.

Mike Vaughan completed a Certificate in Ruby on Rails from The Iron Yard Atlanta in 2015, a Certificate in Lighting and Projection Technology from Stagecraft Institute of Las Vegas in 2013, and attended the University of West Georgia from 2008 to 2013, studying Theatre/Theater.

Links

Previous companies

University of West Georgia logo

Timeline

  • CX Operations Specialist

    July, 2022 - present

  • Account Manager

    November, 2019