Roby
Ken Takada has a diverse work experience spanning multiple industries. In 2002, they began their career at CSK Serviceware as the Manager of Technical Support, where they led a team of supervisors and agents, handled customer inquiries, and ensured adherence to KPIs and SLAs. After a decade, they joined OpenTable in 2013 as a Customer Support Supervisor, managing teams remotely and providing support for Tier 1 and Tier 2 agents. Ken also worked on bug reporting and issue tracking. In 2019, Ken transitioned to Slack as a Customer Experience Agent, handling customer inquiries and providing support. Concurrently, they joined Style Zero in the same year as a Sake Exporter, specializing in exporting sake products. Currently, they hold the position of Business Development Manager at Roby, where they are responsible for developing new business opportunities and ensuring customer success.
Ken Takada attended Tsubawajima Junior High School from 1996 to 1999.
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Roby
Roby is a chat/voice-enabled software that handles all requests, automates repetitive tasks, eliminates miscommunication, and reduces resolution time to increase employee satisfaction. It works by simplifying and automating tasks such as employee QAs, room booking, facility requests, and IT support allowing you to focus on what really matters.Roby is a Techstars 2018 company. Its mission is to create an engaged, productive, and happy workplace for our customers by making their operation efficient, simple, and personalized.