Scotty Williams

Scotty Williams is an experienced IT professional with a diverse background in application administration, service management, and technical support. Currently serving as Application Administrator III at Rochester Institute of Technology since January 2017, Scotty manages day-to-day support and administration of ServiceNow and enhances core and custom applications. Previous roles include Service Management Analyst and Senior Service Desk Analyst at the same institution. Prior experience includes working as an Information Systems Business Analyst II at Clemson University, providing technical support for Medicaid systems, and serving in various support capacities at Elmira College and CGI Communications. Scotty holds a Master’s degree in Data Science from Rochester Institute of Technology and a Master's degree in Information Technology Management from Elmira College, along with a BS in Management from St. John Fisher University.