Rochester Software Associates
Frank Comella is an experienced Technical Analyst at Rochester Software Associates since 2012, specializing in the installation and support of WebCRD. Responsibilities include project management for multiple installations, customer service enhancement, technical troubleshooting across various systems, and SQL scripting. Additionally, Frank has designed and implemented a comprehensive training program for new Technical Analysts and provides mentorship in customer service excellence. Prior experience at Allworx involved roles in product quality assurance, where Frank developed test suites for VoIP products, and as an Order Administrator Supervisor, overseeing inventory management and supply procurement. Frank studied at Monroe Community College and graduated from Eastridge.