Richard Griffiths

Richard Griffiths has a diverse work experience spanning different roles and industries. Richard started their career in 2009 as Kiosk Staff at Parc y Scarlets and then worked as a Canoe/Bike Supervisor at WWT (Wildfowl & Wetlands Trust) from 2011 to 2012. In 2010, they worked as a Bartender at SA Brain and Company Ltd until 2013.

Moving into the technology field, Richard worked as an IT Support Engineer at SA1 Solutions Ltd from 2014 to 2015, handling support requests and troubleshooting computer systems. Richard then joined Amazon.co.uk as an LMA Auditor and Shipping Associate, ensuring efficient shipment processes from 2012 to 2014.

Richard gained further experience in the IT industry, working at Pisys.Net Ltd from 2015 to 2018. Richard started as a Fast Response IT Support Engineer, providing first-line IT support and setting up Office 365 accounts for customers. Richard was later promoted to Fast Response Team Leader, responsible for managing the team and maintaining client relations. Finally, they worked as an Advanced Support Engineer, providing escalated IT support and assisting with project implementations.

Currently, Richard is working at ROCK since 2018. Richard started as a First Response Team Engineer, providing first-line IT support to clients in various areas such as Windows Operating Systems, Microsoft Office, and networking. Richard then transitioned to a Projects-Change Engineer role, responsible for project preparation and implementation. Currently, they hold the role of Premier IT Support Engineer, providing technical assistance and staying up to date with the latest technology for clients.

Throughout their work experience, Richard has developed skills in areas such as customer service, technical support, networking, and hardware troubleshooting.

Richard Griffiths has a diverse education history. In 2001, they attended Coedcae Comprehensive School, where they did not pursue any specific degree or field of study. Richard then went on to Coleg Sir Gar from 2006 to 2008, where they obtained a BTEC National Diploma in ICT. In 2009, Richard enrolled in the University of Wales Trinity Saint David and earned a Certificate of Higher Education in Computer Systems Networking and Telecommunications in 2010.

In 2014, Richard participated in a vocational apprenticeship program at Vocations Ltd - SA1 Solutions. During this time, they completed a NVQ Apprenticeship Level 2 in Business Administration and Management, General. Apart from their formal education, Richard acquired additional certifications throughout their career. In 2016, they obtained the Exam 347: Enabling Office 365 Services certification from Microsoft. Richard also received the Fire Safety Level 2 certification from Highfield in 2016.

In recent years, Richard has focused on obtaining certifications related to technology and cybersecurity. In 2021, they became Microsoft Certified in Azure Fundamentals and completed the Datto Continuity for Microsoft Azure certification offered by Datto, Inc. Richard expanded their knowledge in 2022 by acquiring the Networking certification from Datto, Inc. and the Fire Warden certification from iHASCO eLearning. Richard continued to enhance their skills in 2023 by obtaining the AWS Cloud Quest: Cloud Practitioner certification from Amazon Web Services (AWS) and the Cybersecurity Fundamentals certification from IBM.

It is also worth noting that Richard has an unspecified certification called Key Skills IT from OCR, although no specific information regarding its completion date is provided.