Rock Valley College
Arline Lawson has been serving as an IT Helpdesk Technician at Rock Valley College since March 2013. In this role, Arline manages daily tasks such as answering phone calls, directing inquiries, entering work orders, troubleshooting computers and printers, and maintaining the ERP system in the Data Center. Additionally, Arline assists colleagues, processes new employee entries, resets passwords, and configures IP addresses for devices. Arline is currently pursuing an Associates in Applied Science degree, specializing in Medical Office Professional, at Rock Valley College.
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Rock Valley College
Rock Valley College is located in Rockford, Illinois as a comprehensive two-year community college. RVC offers more than 100 courses for transfer, career programs, and certificates. Founded in 1964, the college is part of the 48-institution Illinois Community College System.