Heather Lovier

Heather Lovier is the Chief Client Experience Officer at Rocket Mortgage. Her team is focused on ensuring every Rocket Mortgage client has an amazing experience.

The Client Experience Team is comprised of five different groups who work together to enhance the interactions with the clients: the Client Relations Team, the Communication Team, the Mousetrap Team, the Client Development Team, and the Servicing Client Experience Team. The team members in Client Relations are frontline every day, interacting with the clients throughout the loan process, helping them, and listening to their feedback. The Communication Team focuses on helping the clients while their loan is in process, whether it’s a purchase or refinance. Mousetrap is focused on improving existing processes and coming up with new solutions based on client feedback. The Client Development Team is focused on continuously engaging clients in a meaningful way after closing their loan, so they return to Rocket Mortgage for their next loan and tell others to do the same. The Servicing Client Experience Team works to continuously improve the process and communication with the Serviced clients.