Maria B. is a Senior Systems Specialist at Rocket IT, where they help maintain server health and ensure proactive compliance with updates and patches. Previously, they served as a Tier I IT Support Technician at the same company, providing high-touch customer service and managing technical resolutions. Maria also holds a Bachelor of Science in Information Technology from Georgia Gwinnett College, where they assisted with various networking projects as a Network Student Assistant. Their experience spans various roles in IT and customer service, demonstrating a commitment to maintaining technology and enhancing user experiences.
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