Gian Paolo Germina

Gian Paolo Germina has worked in various roles since 2017. In 2017, they were a Retention Specialist at Sitel Group, where they supported the Bell Canada Outbound Loyalty Retention and handled Save back campaigns. In 2018, they worked as a Sales Advocate at Convergys, where they provided product/service information and upsold products and plans. In 2019, they were a Power Point Specialist at KnowMore CPH, creating high-quality PowerPoint presentations for large companies in Europe and the US. In 2020, they worked as a Customer Service Representative at Optum. In 2021, they worked as a Salesforce Administrator and Senior Process Executive at Cognizant, specializing in troubleshooting break-fix model issues of different businesses that raised tickets to Salesforce. In 2021, they also worked as a Project Manager at Giant Kids Studio. Currently, they are a Salesforce Administrator and Sales Automation Manager at RocketLevel.

Gian Paolo Germina completed a Bachelor of Science in Information Technology from STI College between 2014 and 2020. Gian Paolo has also obtained several certifications, including Agile Scrum Foundation from Simplilearn in August 2022, Agile Project Management Certificate with Jira & Confluence Workshop from MSTconnect - Educational Consultancy in July 2022, Salesforce Certified Advanced Administrator (SCAA) from Salesforce in November 2021, Salesforce Certified Administrator (SCA) from Salesforce in October 2021, and 5G Overview – Mobile Communication Evolution from Huawei in July 2020.