Customer Service and Operations

The Customer Service and Operations team at Rockland Federal Credit Union focuses on delivering exceptional member support and ensuring efficient service delivery across all branches and channels. This team, consisting of roles like Assistant Branch Manager, Call Center Customer Service Representative, and Teller, plays a crucial role in assisting members with their financial needs, addressing inquiries, managing collections, and fostering dealer relationships, all while upholding the credit union's mission of providing quality and affordable financial services.