Tracy Ghirardi

Tracy Ghirardi is an experienced professional in the fields of sales and customer service, currently serving as Manager of Global Sales Training at Rocky Mountaineer since August 2014. In this role, Tracy leads the creation and execution of training programs for travel agents, while also managing relationships with top industry partners. Concurrently, Tracy holds the position of Supervisor Concierge at Canucks Sports & Entertainment, overseeing staff performance and enhancing client experiences. Tracy's career history includes various roles at Flight Centre, including Product Support and Product Development Manager, where problem-solving and customer relations were key responsibilities. Tracy's educational background includes a Diploma from Vancouver Community College in Professional Instruction, a Bachelor of Tourism Management from Thompson Rivers University, and a Diploma in Travel and Tourism from Sheridan College, complemented by participation in UBC Sauder School of Business's L.E.A.D. Program.