Eric Chan is an experienced professional in operations analytics and insight, currently serving as the Manager at Rogers Communications since January 2024. Prior to this role, Eric held various positions at Shaw Communications from January 2006 to December 2023, including Manager of Ops Analytics & Insight, Business Architect/Scrum Master for the Self Connect project, and Lead of Business Field Management. In these capacities, Eric played a crucial role in the successful launch of products such as SmartVoice, SmartWiFi, and SmartSecurity, where responsibilities included process alignment and technical requirements gathering. Eric's educational background includes degrees from Mount Royal University and the Southern Alberta Institute of Technology.
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