Michael Berry has extensive experience in customer experience and technical support within the telecommunications industry, notably at Rogers Communications since 2008. As a Customer Experience Mitigations and Journey Sr. Advisor, Michael is responsible for listening to calls from high-risk customers to address concerns and enhance satisfaction. Previous roles include managing customer surveys and high-level consumer complaints, achieving a 99% satisfaction rate, and providing second-level technical support for Cable TV. Michael's career also includes leadership positions at Ipsos ASI and BBM Canada, focusing on project management and team development. Educational qualifications include diplomas in International Business and Business Administration Marketing Administration from Centennial College.
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