Frank Lingemann

Frank Lingemann is an experienced IT management professional with a career spanning several decades. Currently serving as Director of Global Service and Support Management at Rohde & Schwarz since August 2019, Frank oversees the establishment and operation of global IT support services, including a German-speaking service desk and a 24/5 English-speaking service desk based in the Philippines and India. Previously, Frank held the position of Head of IT Service Management at BG-Phoenics GmbH, where the focus was on implementing ITIL processes and achieving ISO/IEC20000 and ISO9001 certifications. Other notable roles include Managing Director at topskill Software, where Frank developed a real estate assessment system, and team leader for application development at BayernLB, managing the maintenance and enhancement of order processing and custody management systems. Frank's early career included positions as a project manager and software developer, alongside completing a vocational training as a data processing merchant. Education credentials include ITIL V3 Expert certification and a degree in Business Informatics from IHK München.