Heather Johnson

Senior CX Manager, Commerce Care

Heather Johnson is a seasoned professional with extensive experience in customer experience and revenue operations. Currently serving as Senior CX Manager for Commerce Care at Roku Inc. since May 2021, Johnson previously held significant roles, including Director of Revenue Operations at RigUp and multiple leadership positions at Juul Labs, where responsibilities spanned sales enablement and performance planning. Johnson's diverse background in instructional design and onboarding, along with experience in customer support and operations at Google, showcases a strong commitment to enhancing customer engagement and operational efficiency. Johnson holds a Bachelor of Arts in Political Science and Government from San José State University and an Associate of Arts in the same field from San Jose City College.

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