Alvaro Castillo

Alvaro Castillo is an experienced professional currently serving as a Global Support Coordinator at ROLEX since July 2021. Prior to this role, Alvaro worked as a Support Coordinator at CeRFI SA, where services were provided to a watchmaking client. Alvaro has extensive experience in customer support management, having held the position of Customer Support Team Manager for both Iberia and Italy at Refinitiv and Thomson Reuters. In these roles, responsibilities included leading teams, driving performance, managing budgets, and enhancing service quality. Alvaro supported the implementation of internal projects to improve support structures and was involved in various international assignments. Prior experience includes managing hardware and software support at IMC Technologies Inc.