Amanda Murphy is an experienced workforce management professional with a career spanning over two decades in various leadership roles. Currently serving as Workforce Manager at Rollins, Inc. since July 2020, Amanda has a proven track record of enhancing workforce efficiency through strategic planning, staffing requirements, and the implementation of advanced systems such as the NICE IEX Workforce Management System, which resulted in a notable increase in productivity. Prior roles include Senior Business Partner at Continuum Global Solutions, where Amanda led workforce management initiatives across multiple business units and maximized team effectiveness. Previous experience with Xerox involved managing scheduling and forecasting for over 700 agents, while earlier work at AAA Auto Club South and CONVERGYS CORPORATION focused on reporting and performance analysis. Amanda holds a Bachelor of Science in Information Systems Technology from the University of Central Florida and an Associate of Science in Computer Systems Networking and Telecommunications from Seminole State College of Florida.
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