Remco Smit

Remco Smit is an accomplished professional in customer experience and guest services, currently serving as Head of Guest Service at Landal GreenParks since October 2023 and at Roompot since December 2020. Smit has also held various leadership positions, including Bestuursvoorzitter at Meneer Monster and Owner of Customer Physics, a consultancy focused on understanding customer needs. Previous roles include European Director of Customer Experience at Rentokil Initial, where Smit developed a comprehensive strategy for customer experience across Europe. At Coöperatie DELA, Smit implemented a turnaround program for customer operations amidst significant challenges. Other notable experience includes interim management roles at Eneco, KPN, ABVAKABO FNV, and UPC, enhancing customer service metrics and training programs. Smit holds a Bachelor's degree in Economics from Fontys Hogeschool Pedagogiek.