John James is an experienced product consultant currently working at NatWest Rooster Money since August 2025. Prior to this role, John served as Head of Product at OVO from September 2021 to August 2025, where responsibilities included overseeing payments, collections, trading, export, and insurance product teams, as well as leading technology engagement with Kaluza. From August 2017 to August 2021, John held the position of Head of Digital Product at first direct, contributing to leadership teams. Earlier roles include Director at Paym, board member for mobile payments, and various positions at HSBC, including Head of Mobile Banking and Digital Project Manager. John’s career began at Lloyds Banking Group as Project Manager in Digital Banking.
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