Paul Gray Jr

Client Support Engineer at Roostify

Paul Gray Jr began their work experience as an Information Technology Help Desk Technician at California Lutheran University Information Technology Services in October 2015. In this role, they provided technical support for faculty, staff, and students, performed repairs and installations for software and hardware, and conducted on-site maintenance on personal computers.

In 2016, Paul joined Lundberg Survey Inc as a Software Engineer. Here, they led the migration of the company's website to utilize AWS S3 bucket static website and file hosting. Paul also utilized technologies such as JavaScript, Node, Express, and MySQL.

From 2018 to 2020, Paul worked at iBASEt as a Full Stack Engineer/Developer. In this position, they utilized a wide range of technologies including JavaScript, Node, React, and Java. Paul also worked with tools such as Docker and AWS.

Paul then joined Bank of America in 2020 as a Senior Full Stack Engineer. Here, they used M.E.R.N Stack technologies to add features to existing dashboards utilized by management.

Currently, Paul is employed at Roostify as a Client Support Engineer. In this role, they triage bugs across multiple customer environments using Ruby/Rails console. Paul also performs log analysis using tools like Splunk and Looker, manages critical customer issues in Zendesk, and facilitates communication between various teams.

Overall, Paul has gained experience in technical support, software engineering, and full-stack development across multiple industries and has worked with a variety of technologies and tools.

Paul Gray Jr attended California Lutheran University from 2014 to 2016, where they obtained a Bachelor of Science (B.S.) degree in Computer Science.

Links

Previous companies

Bank of America logo

Timeline

  • Client Support Engineer

    August, 2022 - present