Karen Malave

Karen Malave is a seasoned IT professional with extensive experience in technical support roles, currently serving as a Senior Tech Support Specialist at Ropes & Gray LLP since July 2012. Prior to this position, Karen worked as a Help Desk Analyst at Kelley Drye & Warren LLP and Kramer Levin Naftalis & Frankel LLP, providing first and second level support across various applications and hardware. In a managerial capacity at Sky Capital, responsibilities included overseeing helpdesk operations, developing training programs, and managing purchasing for the Information Systems department. Earlier experience includes roles at Digitas and Stream, focusing on desktop support and providing high-quality customer service. Karen holds a degree from Berklee College of Music, attended from 1985 to 1988.