Rigoberto Ortega

Rigoberto Ortega is a seasoned professional with extensive experience in technical support and customer service. Currently serving as a Senior Technical Support Specialist at Ropes & Gray LLP since July 2017, Rigoberto excels in providing exceptional support to a large user base, documenting issues through internal ticketing, and collaborating across departments for escalations. Prior to this role, Rigoberto was a Technical Support Specialist at Sonos, where responsibilities included addressing customer support issues and acting as the primary technician for Spanish-speaking customers. Rigoberto's career began at Best Buy as a Sales Consultant and Advanced Repair Agent, achieving top sales performance through extensive product knowledge and certification. Rigoberto's early sales experience includes a role as a Sales Representative at Vector Marketing, emphasizing successful client presentations. Education includes General Studies at Valencia College and ongoing studies toward a Bachelor of Science in Computer and Information Sciences at UMass Boston.