Rosen Hotels & Resorts, Inc.
Tyler Leonard is an experienced HR Hospitality Trainer at Rosen Hotels & Resorts since March 2022, responsible for developing and delivering various training programs on compliance, leadership, guest service, and orientation for associates. Prior to this role, Tyler worked at Universal Orlando Resort from May 2013 to March 2022 in multiple capacities, including Senior Coordinator for Guest Experience and Analytics, where communication with guests and resolving executive cases were key responsibilities. Additional roles included partnering with various departments to fulfill VIP guest requests and training VIP Tour Guides. Tyler holds a Master of Science in Hospitality and Tourism Management from the University of Central Florida's Rosen College of Hospitality Management, alongside a Bachelor's Degree in Integrated Business and an Associate's Degree in Arts.
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