Shalice Morgan

Customer Service Manager at ROSEN Skincare

Shalice Morgan is the current Customer Service Manager at ROSEN Skincare. Shalice has been with the company since January 2019 and in their current position since October 2020. Prior to that, they were a Customer Service Specialist with ROSEN Skincare from August 2014 to October 2017. From August 2017 to January 2019, Shalice was a Stenographer III with Alameda County.

Shalice is responsible for responding to customer queries in a timely and accurate way, via phone, email or chat. Shalice also identifies customer needs and helps customers use specific features. Shalice monitors customer complaints on social media and reaches out to provide assistance when necessary. In addition, they inform customers about new features and functionalities.

Shalice is a reliable and detail-oriented team player who is dedicated to providing excellent customer service. Shalice has a strong ability to multitask and stay organized in a fast-paced environment. Shalice is a quick learner who is always willing to take on new challenges.

Shalice Morgan has an Associate's degree in Psychology from Ohlone College and a degree in Psychology from Alcorn State University.

Their manager is Jamika Martin, Founder. Shalice Morgan works with Kelsie Nowicki - Supply Chain Manager, Callie Marley - Administrative Assistant, and Lauren Hunt - Head Of Staff.

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Previous companies

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Timeline

  • Customer Service Manager

    Current role

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