Francesca de Los Santos

Francesca de los Santos is a seasoned professional with extensive experience in claims processing and team leadership within legal and consumer safety environments. Currently serving as a Claims Processor at the U.S. Department of Justice since November 2018, Francesca efficiently manages case workflows and ensures compliance with legal standards. Concurrently, Francesca has been the MD Docket and MD Sales Team Lead at Rosenberg & Associates, LLC since December 2012, where responsibilities include overseeing daily procedures, supervising a team of seven, and implementing process improvements to enhance operational efficiency. Francesca previously held the position of Office Automation Clerk at the U.S. Consumer Product Safety Commission from January 2010 to June 2012, contributing to electronic document management and customer service. Francesca holds a Bachelor of Arts in Business Administration and Management from Towson University and an additional Bachelor's degree in the same field from Arizona State University.