Lucas Strigel

Lucas Strigel is a Senior Customer Support Analyst at Rosetta Stone, serving as the primary contact for all matters related to Rosetta Stone Education and Enterprise Product Support and the Emmersion product since February 2022. Responsibilities include managing case escalations from at-risk clients, mentoring the Product Support team, and overseeing support articles. Prior experience includes roles as a Customer Support Analyst and Associate Customer Support Analyst, along with a position as Front Desk Clerk at Great Eastern Resort Management, where duties encompassed guest check-ins and COVID-19 safety compliance. Additional experience includes working at Chick-fil-A-Franchise as a Team Member and an internship in Information Technology at the American Health Care Association. Lucas Strigel holds a degree in Communication Studies with a focus on Organizational Communication from James Madison University, completed in December 2021.