Emmanuel Arroyo

Emmanuel Arroyo has a strong background in the hospitality industry, with extensive experience in spa and wellness management. Emmanuel began their career as a Spa Experience Coordinator at Fairmont Hotels & Resorts, where they were responsible for coordinating front desk, retail, and spa attendant operations. Emmanuel then moved on to become a Spa Operations Manager, overseeing all spa operations and successfully closing contracts that represented a significant portion of the spa's annual revenue.

Arroyo later joined Hilton as a Spa & Leisure Director, where they directed a 13,000sqft spa and oversaw the recreation division. Emmanuel rebranded the spa, introduced a new menu, and implemented a comprehensive staff-training program that contributed to increased guest satisfaction scores.

Currently, Arroyo works at Rosewood Hotel Group, where they have held various roles. Emmanuel started as an Executive Director of Spa, Wellness & Retail at Rosewood Mayakoba, managing a large team and significantly contributing to the spa's revenue and profit growth. Emmanuel then moved on to become a Regional Director of Spa & Wellness, supporting multiple luxury spa operations across North America, the Caribbean, and Europe. Emmanuel'sresponsibilities included talent recruitment, financial management, marketing plans, and collaboration with the brand on wellness communication campaigns. Arroyo's current role at Rosewood Hotel Group is as a Senior Corporate Director of Wellness, where they are responsible for overseeing global spa and wellness operations and pre-openings. Emmanuel focuses on profitability and guest engagement, ensuring consistency and distinction across the group's brand standards. Emmanuel is also involved in the pre-opening and opening processes for new projects.

Overall, Arroyo's work experience showcases their expertise in spa and wellness management, their ability to drive revenue and profitability, and their talent for leading and developing teams.

Emmanuel Arroyo holds a Certification in Tourism & Hospitality from Concordia University, which they obtained from 1999 to 2001. Emmanuel also completed a Certificate in Spa & Hospitality Management at UC Irvine from 2009 to 2011. In addition, they received a Certificate in Spa Management from Universidad La Salle de Cancún, A.C. in 2008.