Tracy Southon

Tracy Southon is an experienced operations and customer service professional with a career spanning over two decades. Currently serving as Operations Manager at Ross Care since August 2019 and Customer Operations Manager at Respond Healthcare Ltd since April 2016, Tracy has a proven track record in managing customer operations and improving service efficiencies. Previous roles include Office Manager at Global Surveys and various positions at Baxter International Inc., where Tracy progressed from Customer Service Team Manager to Customer Service Subject Matter Expert, focusing on strategy and relationship building within a global customer service framework. Additional experience includes customer service roles at Unichem Laboratories Limited and Bibby Distribution, where Tracy demonstrated strong leadership in team management and process improvement. Tracy holds an ILM level 5 certification from Swansea University and a City & Guilds 794 from East Surrey College.