Rob Lagana

Rob Lagana is a seasoned technical support professional with extensive experience in diverse sectors, including video technology, medical devices, and secure transaction technologies. Currently serving as a Technical Support Architect and Product Prime at Ross Video since July 2019, Rob previously held the position of Senior Technical Support Specialist at Natus Medical Incorporated, focusing on neurodiagnostic products. Earlier roles at Entrust Datacard spanned from Junior Network Engineer to Verification Audit Specialist, demonstrating a strong foundation in SSL configuration and management, technical documentation, and customer support. Throughout the career, Rob has exhibited a commitment to improving workflows, enhancing customer relations, and leading teams to optimize support services.