Maria Silva

Maria Silva is the current Assistant Visitor Services Manager at Roundhouse Trust. Prior to that, they were Store Supervisor at Vans a Division of VF Outdoor from October 2014 to October 2015.

At Vans, Maria was responsible for managing a small team of sales associates and managers within the busy Westfield shopping Centre. Her duties included ensuring timetables for the month were correct and match sign in times record, prescreening CVs, monitoring sickness and absence, receiving and processing deliveries, organising stock transfers, pick ups and consolidation, daily reporting on takings, stock levels, bestsellers and competitor activity, providing in depth knowledge of all products and a good knowledge of the brand’s history, training staff and key holders on customer service and brand knowledge through one to one sessions and group presentations, dealing with customer complaints, performing morning briefings, and taking on the role of acting assistant manager throughout the busy Christmas period. Maria gained the highest secret shopper report for all the Vans stores in London during their time as acting assistant manager.

Maria Silva completed a Bachelor of Arts (Illustration) with honours at Middlesex University and a Foundation Diploma, Art and Design, High Merit at City and Guilds of London Art School.

Their manager is Jay Bourley, Head of Visitor Operations. Some of their coworkers include Colum Gaskell - Assistant Visitor Services Manager, Kweku Coleman - Merchandise Manager, and Jess Heasman - PA to Venue Director & Team Administrator.