James Hayward

James Hayward is a seasoned business development professional with extensive experience in digital transformation, customer experience, and unified communications. Currently serving as a Senior Consultant for Route 101 Ltd. since August 2019, James specializes in Contact Centre as a Service (CCaaS), AI and automation, and customer engagement technologies. Previous roles include Business Development Director at Solar Communications, where James played a key role in increasing revenue significantly, and Corporate Sales Manager at Incom-CNS Group, focusing on new business sales for unified communication solutions. James has also held various positions at Vodafone, Datasharp UK Limited, Virgin Media Business, and Siemens, contributing to substantial sales growth and project delivery across diverse sectors. Academic credentials include a B.Sc. (Hons) in Computation from The University of Manchester and a BTEC HND in Computer Science from the University of Central Lancashire.