Route 101 Ltd.
Shaunna Wilson is an experienced Technical Consultant currently with Route 101 Ltd. since September 2024, focusing on work-based technology to enhance customer experience and productivity. Prior to this role, Shaunna served as a WPO Consultant at Business Systems UK Ltd. from March 2021 to September 2024, demonstrating a commitment to implementing workforce management solutions. Previous positions include roles at Booking.com as a Scheduler and Real Time Analyst, Harrington Brooks as a Resource Planning Analyst, Swinton Insurance in various planning and sales roles, and multiple customer service positions in the hospitality sector including TUI and Coral Sea Hotels. Shaunna holds a degree in Contact Centre Planning from Ulster University and has an A Level in Business Tourism from St Georges Academy.