Deepak Menon has extensive experience in the telecommunications and technology sectors, particularly in Interactive Voice Response (IVR) systems and service delivery. Beginning as an Assistant Manager at Servion Global Solutions, Deepak progressed to pivotal roles including Project Manager at Cellnext Solutions Limited, Consultant at Nortel, and Architect at IBM India Pvt Ltd, where contributions were made to contact center solutions for major clients like Idea and Vodafone. Deepak's career continued at Avaya India Pvt Ltd as a Technical Program Manager, overseeing 24X7 operational support and meeting stringent SLAs across various regions. Later roles included Technical Support Manager at Avaya and Service Delivery positions at Hewlett-Packard GlobalSoft Pvt Ltd and DXC Technology, further solidifying expertise in operational management and IVR application development within prominent companies.
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